I WANT A REFUND BECAUSE THERE’S A VIRUS ON MY COMPUTER. Unfortunately, having an antivirus program on your computer does not stop you from installing malicious software on your computer and installing viruses. No antivirus program is 100% effective, and having a AllStart.Guru membership is not a guarantee that your computer will never be infected.
I WAS APPROVED FOR A REFUND, BUT I DON’T SEE IT IN MY BANK ACCOUNT. Please allow up to 10 business days for processing, as some banks take longer than others. Many refunds arrive within 1-3 business days.
I WANT A REFUND BECAUSE I’M CANCELING MY MEMBERSHIP. We do not offer refunds on the basis of canceling the membership. Part of your membership fee goes toward monthly licensing fees with our partners.
I WANT A REFUND BECAUSE I HAVEN’T BEEN USING AllStar.Guru's SERVICE. Unfortunately, we cannot refund for this reason. Even if you are not actively using AllStar.Guru’s Remote Connect client, your membership still includes several preventative services that run in the background–such as antivirus. Although you may not see it, your AllStar.Guru’s membership is still optimizing
DO YOU OFFER A SATISFACTION GUARANTEE? We do! Every AllStar.Guru fix comes with a 2-day, 100% satisfaction guarantee. If the same issue crops up again within 2 days of your call, please let us know. We’ll return and fix it at no additional cost.
Refunds You may request a refund if you’re unsatisfied with your service call. We’ll do everything we can to make it right. In the event we are unable to solve the issue, we are happy to issue you a full refund.