Managed Services: benefits of outsourcing it services

Mike Nolan is the General Manager of a car dealership with 55 full-time employees.  He has 65 workstations, redundant firewalls, ten wireless access points. Also, Employees have IPads and personal iPhones. A mid-size business needs employees to stay productive and efficient. However Managing infrastructure and keeping up with dealer management technology is troublesome, and time-consuming.  He could hire an internal IT person however that comes with an overhead cost and time commitment to train. Alternatively, he could be outsourcing IT services to an experienced, knowledgeable Managed Service Provider(MSP). Above all, an MSP will give you relief from mundane tasks such as backups, patch management, and PC management. As a result, you can focus on the strategic business initiatives that differentiate your business.

Managed Services 

Is the practice of outsourcing on a proactive basis specific processes to a third-party contractor. They improve operations, cut expenses and provide HIPPA and Payment Card compliance for security regulations. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.    Examples of managed IT services include:


Active monitoring: 24×7 monitoring for critical infrastructure through remote management and alerting.

Preemptive remediation: Proactive server and workstation maintenance, automation, and patch management.

Issue response: 24×7 help desk access and end-user issue resolution.

Cloud tools and services: Security monitoring, data backups, anti-spam, anti-virus, anti-malware, and anti-ransomware because any business accepting credit cards must be in compliance with PCI Security Council standards.


Benefits of using managed services

First of all, adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and knowledge to address issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud, with MSPs (managed services providers) increasingly facing the challenge of cloud computing. MSPs are providing in-house cloud services or acting as brokers with cloud services providers. Some of the benefits of using a managed service include:


Adaptability: The ability to adapt to changes in your environment, like staff or infrastructure.

Better Security: Round-the-clock support: 24×7 help desk support and monitoring utilizing industry best practices to obtain service level agreements.

Flexibility: A managed service should be able to maintain your entire infrastructure, or augment your existing IT staff.

Best Cost Management: An outsourced IT support team can solve IT-related problems quicker, a result is you get a more consistent and control monthly expense that only increases as your company grows.


A Complete IT Toolbox in Your Fingertips: A good IT company will have dealt with a wide range of IT-related tasks, and with their comparative wealth of experience in the field, they can locate issues faster and help users get up and running in much less time than you are likely to be able to.

Mike Nolan can offload the risk in IT management to an experienced provider so he can stay focused on his business. Little does he know the power behind these services will make her infrastructure more efficient and secure than ever before.



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